Agency:

WHO

Duty station: 

Moscow, Russian Federation

Type:

Special Service Agreement (non-staff), World Health Organization (WHO)

Contract duration: 

DEADLINE: 20 June 2018

 

Terms of Reference

Objective

Under the supervision of the Head of the WHO Country Office, the incumbent provides ICT support services to ensure stable day-to-day operation of the Information and Communications infrastructure and services in   the UN House Moscow,  including  the provision of expertise in the implementation, administration and maintenance of all associated network components, protocols, hardware, software, user support and training. He/she also supports Conferences and Meetings and respective solutions, equipment and applications

Description of duties:

1.Regular maintenance of the   UN House Agencies  LAN/WAN (on all premises used by the Offices), facilitating stable operation of the active network devices of any type (hubs, switches, routers, firewalls) and cable system. Communicates with host technical services as appropriate on technical issues related to LAN, power circuits and infrastructure support.

2. Administration, operation and maintenance of the office workstations, laptops and servers (if any), including both hardware and software. End-user support in using the standard software. Support and maintenance of peripheral equipment (printers, faxes, multi-functional devices, copiers) upon the request of the UN House Agencies’ staff;

3. Acting as a main technical focal point with the telephony and Internet provider(s), implements any technical activities/adjustments recommended by Internet Service Providers, monitoring tariffs policy and recommending optimal rates to the Office management. Provides other on-site technical activities, requested by the Agencies’ ICT units in HQs,  that may require physical intervention into the hardware;

4. Acting as a main technical focal point for the corporate global network infrastructure support, monitores hardware status, addressing any related technical issues to the relevant staff of the ICT Unit in HQs, implementing any technical activities/adjustments requested by the ICT and performing any other actions necessary to  keep VPN link up and running the maximum possible time;

5. Maintains  the regular back-up agencies' systems in the UN House  

6. Assist with the installation and initial setup of any backup hardware and software as needed.

7. In case of WHO work in close collaboration with the ICT Unit at DAF division, Copenhagen.

8. Perform other related duties as required.

 

Qualifications required

A Education

Essential: Higher education in IT, mathematics or a relevant technical science

B Training/experience

Training:

Essential:Formal training in computer support areas  

Desirable:Knowledge or on the job training of workstation operating systems and applications, with advanced knowledge of Windows and Microsoft Office, desktop, notebook, and printer technologies. Knowledge of conference support technologies a particular advantage.

Experience:

Essential: At least 5 years’ experience in Information Technology support, experience in user support and training in a large networked PC based environment. Hands on experience with conference support systems including various Audio / Video components.

Desirable: Knowledge of various UN databases and ERPs (e.g. Umoja, GSM, Atlas etc) WHO ERP system (GSM),.; Windows and office 365 platforms, including usage of OneDrive and SharePoint on-line for storing all data., network monitoring and registration systems, Server Logs, Equipment inventories.

Skills:

The incumbent maintains comprehensive skills and knowledge in the following technical areas:  PC hardware, platforms and related components and peripherals, and conference support systems

Languages:

Excellent knowledge of Russian; very good knowledge of English

 

Please submit your CVs to Ilga Snegova, Operations Officer, WHO Office in the Russian Federation, snegovai@who.int by 20 June COB.