DEADLINE: 10 November 2016 

Under the United States Refugee Admissions Program (USRAP), the Resettlement Support Center (RSC) provides critical support and processing services for refugee resettlement to the US. As part of an MOU between IOM and the US State Department Bureau for Population Refugees and Migration (PRM), IOM manages the RSC for Eurasia, prepares refugee applications for adjudication by and provides support to visiting US Citizenship and Immigration Services (USCIS) officers, facilitates security and medical screenings, provides information about arriving refugees to resettlement agencies in the US and offers Cultural Orientation (CO) training to refugees departing for the US.

Under the general supervision of the Project Manager, RSC Eurasiaand the direct supervision Deputy Project Manager, RSC Eurasia,the National Project Officer is responsible for supervising daily case management activities and will have the following duties and responsibilities:

Core Functions / Responsibilities:

1. Oversee daily RSC Eurasia case management activities in Russian Federation  in the assigned area(s), such as file integrity, program access, prescreening, field team, adjudications support, scheduling or pre-departure services, including hiring, providing training, assigning duties and giving feedback to staff members on their performance on a regular basis to ensure high quality work and the accurate completion of case management activities.
2. Provide technical assistance, guidance and information on changes to workflows and procedures to staff members in accordance with the Worldwide Refugee Processing System (WRAPS), USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs).
3. Act as the primary liaison between RSC case management staff in the assigned area(s) and RSC management. Promote clear and positive communication between various RSC staff handling case management activities by encouraging dialogue between supervisors. Collaborate with wider IOM RusFed and IOM RusFed counterparts on case issues. Keep management well informed of achievements and challenges.
4. Use reports to monitor the RSC Eurasia pipeline and take appropriate action to address relevant processing delays or backlogs. As needed, directly handle urgent and sensitive cases at any stage in the pipeline to ensure they are processed effectively and efficiently.
5. In coordination with the Project Officers, Project Coordinators, Deputy Project Manager and Project Manager, RSC Eurasia, liaise with external partners, including the Refugee Processing Center (RPC) and the United Nations High Commissioner for Refugees (UNHCR) on case management issues as needed.
6. Coordinate relevant statistics for the purpose of generating weekly activity and other reports. Report regularly to the Project Coordinator, Deputy Project Manager and Project Manager on relevant activities, problems and solutions related to the workflow and processing pipeline.
7. Represent RSC Eurasia at meetings as needed, including with US and UN officials. Prepare reports, briefings, background information, narratives and statistical reporting as necessary and required.
8. Ensure the data integrity of RSC Eurasia refugee records in the WRAPS database. Identify and utilize new tools to improve the quality of informationentered into and extracted from WRAPS.
9. Maintain and ensure the confidentiality and integrity of all RSC-related information by implementing control procedures in line with USRAP standards of conduct and data protection rules. Alert RSC management of any non-compliance to SOPs or codes of conduct by RSC staff members.
10. Support the overall development of RSC Eurasia by suggestingpotential improvements to processing activities.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience

Education

• Completed university education required
• Four years of working experience with Bachelor’s degree; two years of working experience with Master’s degree

Experience

• Experience in USRAP, particularly in RSC processing activities, such as employment verification, case creation, pre-screening, USCIS adjudications support, scheduling, field support and out-processing, is highly preferred
• Knowledge of USRAP program implementation and familiarity with IOM's administrative, financial and business rules and practices is desirable
• Strong written and verbal communication skills and ability to effectively communicate with and lead a team
• Attention to detail and ability to organize
• Demonstrated proficiency with the World Wide Refugee Admission Processing System (WRAPS)
• Excellent computer skills and a high level of proficiency in spreadsheet and database applications
• Self-motivated and objective driven.

Languages

Fluency in English, and Russian is required. 

Full information can be found HERE.